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MarTech Advisor | How Customer Support Can Adapt to Keep Up with Customer Expectation

.   .   . Automation In the new book Human + Machine, Accenture technology leaders Paul Daugherty and Jim Wilson posit that the businesses that harness AI are those that will flourish in …

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WEF 18 | Accenture – AI: The Leadership Imperative

How can and should leaders wield AI to create a future that benefits not only business, but also people individually and collectively? Join our experts as we explore how leaders …

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Wall Street Journal CIO Journal: Human + Machine: The Impact of AI on Business Transformation

Artificial intelligence feels different from previous technologies as it forces us to explore the very boundaries between machines and humans. Will AI lead to whole new jobs and industries and a higher …

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AI for the Masses and Overcoming GDPR Woes: Key Dreamforce Takeaways for Marketers

Dreamforce, Salesforce’s annual marketing and tech conference, is over for another year. Where last year was all about automation and customer experience, emerging trends this year included discussions around democratizing …

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Accenture Joins Alliance with Industry Leaders to Develop AI Understanding

Accenture on Monday announced joining hands with the ‘Partnership on AI’ alliance of businesses, researchers, academics and policy makers that work to advance the understanding of artificial intelligence (AI) technology …

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Automation May Actually Be a Good Thing for Gender Equality in the Work Place

The coming automation revolution — threatening to uproot millions of jobs around the world — could present an unexpected silver lining in the form of work place equality. Many jobs …

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Accenture Augments Human Capital With Artificial Intelligence To Stay Competitive

As artificial intelligence technologies mature, professional service companies in the business of selling human capital are entering a period of major flux. In order keep pace with competitors, they must …

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